Contact Us

Contact information for Sydney Tower Eye and SKYWALK

Contact Sydney Tower Eye

We like to hear what you have to say. So, if you have any comments or queries you'd like to share with us, please use the contact details below and it will be forwarded to the relevant person within Sydney Tower Eye team. 

Customer services

Tel: 1-800-258-693

9.00am to 5.00pm, 7 days a week


The Sydney Tower Eye customer services team can help with ticket bookings and queries related to Sydney Tower Eye + SKYWALK, SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Manly SEA LIFE Sanctuary and Madame Tussauds Sydney.

To buy tickets and attractions passes online for Sydney Tower Eye, please head to the ticket section.

School excursions

Head to the Teacher Planning Info page for schools contact information and excursions bookings. 

Functions, groups and venue hire

Our dedicated events and functions team - Merlin Events - can tailor an experience or event to suit you so for the most unique event in Sydney.

Tel: +61 2 9333 9245 or email

Alternatively, visit the Sydney Tower Eye page on the Merlin Events website.

Media contact

For all Sydney Tower Eye media enquiries - press kits, interview requests, photo opportunities, and image requests 

Tel: +61 447 1136 535 for the press office or email

NOTE: This is NOT a customer service line. The press office CANNOT assist with customer enquiries.

Postal address

Customer Services
Sydney Tower Eye
Level 5, Westfield Centre
100 Market Street

ABN: 98008631981 (Sydney Aquarium Company Pty Ltd - a Merlin Entertainments Group Plc Company.)


Sydney Tower Eye
Level 5
Westfield Sydney
Corner of Pitt St and Market St
Sydney, NSW

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