Sydney Tower Eye is temporarily closed
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Postponing your visit
Please note due to the changing Covid situation, we are honouring all ticket sales for a further 60 days from when our attractions re-open.
If you have pre-purchased tickets & need to postpone your visit, simply visit our attractions within 60 days of when our attractions first re-open using your original ticket & make sure to pre-book a timeslot here
If you have any outstanding issues or questions please submit them to our customer care team here: STE.POS@merlinentertainments.com.au
Wearing Masks Indoors
A: In line with the most recent NSW health advice on Covid-19, mask wearing is now mandatory in our attractions for all attendees 12 years and over and excludes those with certain health conditions and / or disabilities.
A: A face covering is not mandatory in our indoor attractions under some circumstances including:
- Infants and children under the age of 12 years but it is encouraged that children wear a mask where practicable.
- A person who is affected by a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition
- Persons who are deaf or hard of hearing, where the ability to see the mouth is essential for communication
- When consuming food, drink or medication
For latest updates in regards to the guidelines about face coverings please monitor the NSW Department of Health website.
A: The public health order indicates that you are exempt from wearing a mask if you have a medical excuse. This includes, but not limited to, if you have a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable (for example, a skin condition, an intellectual disability, autism or trauma).
Please let our staff know if you have a medical exemption upon your arrival.
It is recommended by the Chief Health Officer that masks be a "fitted face covering" that fits securely around the face, it must be designed to be worn over the nose and mouth.
Scarfs or bandanas are not recommended and when wearing a single-use mask, please consider the responsible disposal of it by putting it in the rubbish bin after using it once.
A: Staff will wear a face mask at our attractions in accordance with the State Government recommendations.
Prior to your arrival:
- Please make sure you have made your booking online where possible. This includes pre-paying and selecting the date and timeslot of your visit.
- Our valued Annual Pass members can pre-book their timeslot here. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the attraction.
- Those with pre-purchased open-dated tickets and third-party tickets can pre-book here.
- Before leaving home, please check our Facebook page or website for the latest information.
- Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
- We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us via our helpdesk should you need to amend your booking.
On arrival at Sydney Tower Eye
- We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience. Please make sure you pre-book your slot before visiting.
- Guests will notice new information signage informing them of key safety messages and instructions.
- In line with government requirements we will record contact details for all guests to ensure contact tracing may be conducted if necessary.
- Please note we are a cashless attraction. We only accept cards and contactless payment options.
- It is recommended that all guests over 12 years of age wear a face mask when visiting our attraction.
We thank you for your custom and understanding. We are committed to minimising the risk of Covid19 transmission and if you feel that there is a failure in this or subsequently test positive for COVID-19 after your visit, please contact us through STE.POS@merlinentertainments.com.au.
Now, let’s make new magical memories together!
COVID-19 I Safety Video
At Merlin Entertainments Protecting the Magic is about driving a positive, proactive culture of safety across all our attractions. It helps our leaders, people and business partners identify and manage risks effectively, prevent accidents and deliver unforgettable guest experiences.
We focus all our energy on looking after our guests, colleagues, contractors and the animals in our care. Our mission is clear – to always ensure we're Protecting the Magic every day through world class people and practices.
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