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Latest Update

Staying Safe

at Sydney Tower Eye
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Welcome back!

EYE am so excited to welcome you back to our attractions and back to Sydney's ultimate viewpoint!

The Sydney Tower Eye Observation Deck, SKYWALK, and Brickman Cities powered by LEGO® City continue to implement a range of health & safety measures that are in line with Government advice, and all of our plans and visitation guidelines are subject to NSW Health Orders at the time.

Please note due to the changing Covid situation, we are honouring all ticket sales for a further 60 days from when our attractions re-open. Our Weather Promise also still stands, so you can always book with ultimate confidence!

If you have any outstanding issues or questions please submit them to our customer care team here:  STE.POS@merlinentertainments.com.au 

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STE Covid Cashless Sign

Keeping Safe

The safety of our staff and guests is our utmost importance. Merlin Entertainments attractions will continue to implement a range of health and safety measures including enhanced cleaning regimes within our venues.

Prior to your arrival:

  • Please make sure you have made your booking online where possible. This includes pre-paying and selecting the date and timeslot of your visit.
  • Our valued Annual Pass members can pre-book their timeslot here. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the attraction. Check your new expiry here.
  • Those with pre-purchased open-dated tickets and third-party tickets can pre-book here.
  • Before leaving home, please check our Facebook page or website for the latest information.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us via our helpdesk should you need to amend your booking.


On arrival at Sydney Tower Eye

  • We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience. Please make sure you pre-book your slot before visiting.
  • Guests will notice new information signage informing them of key safety messages and instructions.
  • Please note we are a cashless attraction. We only accept cards and contactless payment options.
  • In line with government advice, the wearing of masks is no longer mandatory in our attractions, however it is recommended in situations where you are unable to social distance.

We thank you for your custom and understanding. We are committed to minimising the risk of Covid19 transmission and if you feel that there is a failure in this or subsequently test positive for COVID-19 after your visit, please contact us through STE.POS@merlinentertainments.com.au.

Now, let’s make new magical memories together!

Postponing your visit

    • Please note due to the changing Covid situation, we are honouring all ticket sales for a further 60 days from when our attractions re-open. 

    • If you have pre-purchased tickets & need to postpone your visit, simply visit our attractions within 60 days of when our attractions first re-open using your original ticket & make sure to pre-book a timeslot here.

    • If you have any outstanding issues or questions please submit them to our customer care team here:  STE.POS@merlinentertainments.com.au 

Save Up To 20%

  • You are required to book a date & timeslot before your visit
  • View 360 views of Sydney & visit our observation deck
  • Price includes Digi Photo Pass with 8 digital photos included – valued at $26!

Sydney's Highest Outdoor Adventure

  • 60-minute experience, including fully guided SKYWALK tour around the outside of the top of Sydney Tower
  • Access to the indoor Observation Deck before and after your SKYWALK tour
  • Enjoy a Special Weekday Discount for a limited period only!

Guarantee Entry Online

  • Includes entry to Brickman Cities Exhibition
  • Includes entry to Observation Deck and enjoy interactive experiences such as LEGO® 4D Movie & more!
  • Limited spots available. Book online to secure yours!

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