Terms and Conditions
General Terms and Conditions
PLEASE NOTE: All prices shown are in Australian Dollars (AUD).
Any credit card data gathered during online purchases is used purely for the purposes of the transaction and will not be stored permanently.
Tickets purchased online for Sydney Tower Eye will appear on your bank or credit card statement as the Sydney Tower Eye which is the business name of Sydney Tower Observatory Pty Ltd.
All tickets purchased online require the Visitor to produce either the "Print at Home‟ Ticket on arrival at the attraction, or proof of purchase in order to collect tickets from the attraction admissions staff.
The "Print at Home" ticket/s and email confirmation will be emailed to the email address nominated by the Visitor at time of purchase upon successful completion of the transaction.
Foreign exchange fees may be applied to some transactions at the discretion of the guest‟s bank or card issuer. Domestic guests with queries regarding foreign exchange fees can contact the attraction using the contact details provided on the website.
Guests are admitted to the Attraction subject to the Attraction regulations which are displayed at the main entrance, a copy of which is available on request.
All persons entering the Attraction must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party.
The visitor attraction known as Sydney Tower Eye and situated at Level 5, Westfield, 100 Market Street, Sydney ("the Attraction") is owned by Merlin Entertainments Sarl (Merlin).
Our liability to you
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com
Safety Measures: In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.
Visitor Requirements: The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk: The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledges that they do so at their own risk.
Ticket Purchase Terms and Conditions
Refund Policy: Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge.
All ticket holders to the Attraction are subject to the following Terms and Conditions and by acquiring one or more tickets to The Attraction ("Ticket" or "Tickets") you confirm to Merlin that you accept these terms and conditions of use. Ticket holders are referred to in these Terms and Conditions as "Visitors"
1.1 One Ticket purchased entitles one person entry to the Attraction on a single occasion. Once Visitors have left the Attraction, they will need to purchase an additional Ticket to re-enter the Attraction
1.2 For all payments made via this website, Sydney Tower Observatory Pty Ltd will be the responsible contractual party. This responsibility includes: refunds, chargebacks, cancellations and dispute resolution. In the event that a dispute is raised, we will offer the first line of support and will refund the Buyer if deemed appropriate.
1.3 All persons entering the Attraction must hold a valid Ticket that must be retained at all times and submitted for inspection if required by any member of staff. Failure to produce a valid Ticket on request may result in removal from the Attraction
1.4 Group Tickets for parties of 10 or more may be available at discounted rates ("Group Tickets"). Please see the Groups section of the Attraction website for details
1.5 Where Ticket prices vary according to age, the following provisions apply:
1.5.1 A person of 16 years or older is classed as an adult;
1.5.2 A person aged 3 to 15 years is classed as a child (with the exception of the SKYWALK attraction, in which case a child is classed as 8 years or over. Under 8s are not permitted on the SKYWALK at any time); and
1.5.3 For children aged 2 years and under, no admission fee will be charged
1.6 Concession Tickets apply to the following groups:
1.6.1 NSW Students, upon production of a valid NSW Student Concession Card
1.6.2 NSW Seniors upon presentation of ID to verify their age as over 65
1.6.3 Carers Card holders, upon presentation of a valid Carers Card
1.7 Disabled rates are available to eligible parties, at 30% off normal admission price Note: One Companion Card Holder can enter free of charge with each person with a disability.
1.8 The price of Tickets may vary from time to time and the prices advertised are not guaranteed
1.9 Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that Merlin reasonably suspects have been transferred or altered will not be honoured. If lost, Tickets will not be replaced.
1.10 Tickets will include entry to most, but not all, areas of the Attraction. Subject to availability and at Merlin‟s discretion, Visitors may be able to purchase additional tickets to obtain access to all areas of the Attraction
1.11 From time to time, Merlin may issue Tickets under special promotions ("Promotional Tickets") but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion
2. Pre-booked Tickets
2.1 Email confirmations for Pre-booked Tickets and email purchased via the website (including Priority Access Tickets (as defined below)) should be produced by the Visitor on arrival for inspection and will be scanned to check validity.
2.2 Pre booked Tickets may not be used in conjunction with any voucher, promotion or special offer
3. Priority Access Tickets
3.1 Where available, Visitors will be able to purchase Tickets entitling them to gain entry to the Attraction in priority to holders of standard Tickets ("Priority Access Tickets"). This does not ensure guaranteed entry and queuing may be needed in line with the capacity of the attraction.
3.2 Priority Access Tickets will entitle the Visitor to gain priority access as described at 3.1 during a specified time slot ("the Allocated Entry Time")
3.3 Visitors who miss the Allocated Entry Time are not guaranteed to receive priority access and will need to approach the ticket desk for assistance
3.4 Once purchased, Priority Access Tickets may not be transferred, assigned or resold to any third party
4. Time Specific Tickets
4.1 Time Specific Tickets entitle the Visitor to access within the timeslot specified when booking (e.g. after 5pm) if applicable
4.2 Visitors who miss the Allocated Entry Time are not guaranteed entry and will need to approach the ticket desk for assistance.
5. Multiple Attraction Passes/Sydney Big Ticket
5.1 Discount available when ticket purchased online 24 hours in advance
5.2 Ticket valid for 30 days from first attraction visit date
5.3 Tickets purchased on the same day of admission will be charged at full admission price
Social Media Rights
PLEASE READ THESE TERMS AND CONDITIONS (TERMS) CAREFULLY. BY HASH TAGGING [#SYDNEYTOWEREYE, #YESSYDNEYTOWEREYE, OR TAGGING [@SYDNEYTOWEREYE] YOU ARE CONFIRMING YOUR ACCEPTANCE OF THESE TERMS IN RELATION TO OUR USE OF YOUR CONTENT.
IF YOU DO NOT AGREE TO THESE TERMS PLEASE DO NOT RESPOND TO OUR REQUEST TO USE YOUR CONTENT.
Who we are and how to contact us
Sydney Tower Observatory Pty Limited (a Merlin Entertainments Group Company) operating under the name Sydney Tower Eye is registered in Australia under the company number 103232748.
What these terms cover
These are the terms and conditions on which you licence to Sydney Tower Eye, its subsidiaries, affiliates, licensees, its subcontractors, consultants and agents including without limitation Merlin Entertainments Limited (company number 08700412) (referred to as "Sydney Tower Eye" "we" or "us") the use of all images and materials (including photographs, audio and video material) (Content), which is owned or licensed by you in whatever medium or form.
Term of this licence
This licence shall commence on the date that you indicate your acceptance of these Terms by placing a hash tag on the relevant social media platforms and/or emailing across content to the Sydney Tower Eye, agreeing to Sydney Tower Eye’s use of the Content.
Grant of licence
In consideration of Sydney Tower Eye displaying your Content on a website connected with Sydney Tower Eye or a website promoting ‘Sydney Tower Eye’, you hereby unconditionally and irrevocably grant to Sydney Tower Eye, a perpetual, non-exclusive, fully-transferable, royalty-free, worldwide, sub-licensable licence to use, copy, reproduce, modify, transmit, publish, edit, display and make derivative works of the Content on any media now known, or hereafter developed, in formats and contexts for any purpose including but not limited to the promotion of the service or related business activities and the right to make commercial use of the Content and excerpts of the Content in advertisements for, and in marketing and promotional materials related to, Sydney Tower Eye (the "Licensed Rights").
You hereby waive any and all moral rights or similar rights that you may have in the Content and understand that Sydney Tower Eye shall be under no obligation to credit you or publicly acknowledge your rights in the Content.
Your rights in the Content
You retain all rights in the Content and nothing in these Terms shall be taken to grant any rights to Sydney Tower Eye in relation to ownership of the Content.
You understand that in providing us with the Licensed Rights, Sydney Tower Eye shall have absolute discretion in whether it uses the Content and shall not be obliged to use, distribute, display or make derivative works of the Content.
Each party warrants to the other that it has full power and authority to enter into these Terms.
You warrant to Sydney Tower Eye that you:
- Own or control all the rights necessary to grant Sydney Tower Eye the Licensed Rights referred to above;
- the Content does not infringe the rights of any third party (including without limitation copyright, moral rights, privacy rights and publicity rights);
- and you have obtained all relevant consents, releases and waivers to permit the public distribution of the Content;
- the Content does not infringe any third party's intellectual property rights, other proprietary rights or rights of publicity or privacy;
- the Content does not contain any viruses, Trojan horses, worms, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or personal information.
Limitation of remedies and liability
Nothing in these Terms shall operate to exclude or limit either party's liability for:
- death or personal injury caused by its negligence; or
- any other liability which cannot be excluded or limited under applicable law.
Transfer of rights to someone else
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, we may transfer our rights and obligations under these Terms to another organisation.
Any notice or other communication given to a party under or in connection with these Terms shall be in writing and shall be by pre-paid first-class post or other next working day delivery service at its registered office (if a company); or sent by email to the address specified in above (in relation to us) or the email address used on the social media website for which we obtained your Content.
These Terms constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, licences, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Nobody else has any rights under this contract
No one other than the parties, their successors and permitted assignees, shall have any right to enforce any of its terms.
Variation to these Terms
No variation of these Terms shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
Which country's laws apply to any disputes?
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with its subject matter or formation are governed by and construed in accordance with the law of Australia. The parties irrevocably agree that the courts of Australia have non-exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) that arises out of or in connection with these Terms or its subject matter or .
Subject to the below, you have the right to revoke your consent to the use of your Content. If you wish to revoke consent, please contact the email address in the Contact and Complaints clause below.
You acknowledge that whilst you can revoke your consent and prevent the use of your Content in future projects, it may not be possible for your Content to be completely removed from some materials, including but not limited to, physical marketing materials already in circulation.
Contact and Complaints
The primary point of contact for all issues arising from this Policy, including requests to exercise data subject rights, is Merlin’s Data Protection Officer. The Data Protection Officer can be contacted in the following way:
To exercise your data subject rights, please complete the request form available here.
For full details of how to contact us by phone or email, please visit our contact page.