Terms and Conditions
General Terms and Conditions
PLEASE NOTE: All prices shown are in Australian Dollars (AUD).
Any credit card data gathered during online purchases is used purely for the purposes of the transaction and will not be stored permanently.
Tickets purchased online for Sydney Tower Eye will appear on your bank or credit card statement as the Sydney Tower Eye which is the business name of Sydney Tower Observatory Pty Ltd.
All tickets purchased online require the Visitor to produce either the "Print at Home‟ Ticket on arrival at the attraction, or proof of purchase in order to collect tickets from the attraction admissions staff.
The "Print at Home" ticket/s and email confirmation will be emailed to the email address nominated by the Visitor at time of purchase upon successful completion of the transaction.
Foreign exchange fees may be applied to some transactions at the discretion of the guest‟s bank or card issuer. Domestic guests with queries regarding foreign exchange fees can contact the attraction using the contact details provided on the website.
Guests are admitted to the Attraction subject to the Attraction regulations which are displayed at the main entrance, a copy of which is available on request.
All persons entering the Attraction must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party.
The visitor attraction known as Sydney Tower Eye and situated at Level 5, Westfield, 100 Market Street, Sydney ("the Attraction") is owned by Merlin Entertainments Sarl (Merlin).
Our liability to you
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com
Safety Measures: In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.
Visitor Requirements: The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk: The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledges that they do so at their own risk.
Ticket Purchase Terms and Conditions
Refund Policy: Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge.
All ticket holders to the Attraction are subject to the following Terms and Conditions and by acquiring one or more tickets to The Attraction ("Ticket" or "Tickets") you confirm to Merlin that you accept these terms and conditions of use. Ticket holders are referred to in these Terms and Conditions as "Visitors"
1.1 One Ticket purchased entitles one person entry to the Attraction on a single occasion. Once Visitors have left the Attraction, they will need to purchase an additional Ticket to re-enter the Attraction
1.2 For all payments made via this website, Sydney Tower Observatory Pty Ltd will be the responsible contractual party. This responsibility includes: refunds, chargebacks, cancellations and dispute resolution. In the event that a dispute is raised, we will offer the first line of support and will refund the Buyer if deemed appropriate.
1.3 All persons entering the Attraction must hold a valid Ticket that must be retained at all times and submitted for inspection if required by any member of staff. Failure to produce a valid Ticket on request may result in removal from the Attraction
1.4 Group Tickets for parties of 10 or more may be available at discounted rates ("Group Tickets"). Please see the Groups section of the Attraction website for details
1.5 Where Ticket prices vary according to age, the following provisions apply:
1.5.1 A person of 16 years or older is classed as an adult;
1.5.2 A person aged 4 to 15 years is classed as a child (with the exception of the SKYWALK attraction, in which case a child is classed as 8 years or over. Under 8s are not permitted on the SKYWALK at any time); and
1.5.3 For children aged 3 years and under, no admission fee will be charged
1.6 Concession Tickets apply to the following groups:
1.6.1 NSW Students, upon production of a valid NSW Student Concession Card
1.6.2 NSW Seniors upon presentation of ID to verify their age as over 65
1.6.3 Carers Card holders, upon presentation of a valid Carers Card
1.7 Disabled rates are available to eligible parties, at 30% off normal admission price Note: One Companion Card Holder can enter free of charge with each person with a disability.
1.8 The price of Tickets may vary from time to time and the prices advertised are not guaranteed
1.9 Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that Merlin reasonably suspects have been transferred or altered will not be honoured. If lost, Tickets will not be replaced.
1.10 Tickets will include entry to most, but not all, areas of the Attraction. Subject to availability and at Merlin‟s discretion, Visitors may be able to purchase additional tickets to obtain access to all areas of the Attraction
1.11 From time to time, Merlin may issue Tickets under special promotions ("Promotional Tickets") but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion
2. Pre-booked Tickets
2.1 Email confirmations for Pre-booked Tickets and email purchased via the website (including Priority Access Tickets (as defined below)) should be produced by the Visitor on arrival for inspection and will be scanned to check validity.
2.2 Pre booked Tickets may not be used in conjunction with any voucher, promotion or special offer
3. Priority Access Tickets
3.1 Where available, Visitors will be able to purchase Tickets entitling them to gain entry to the Attraction in priority to holders of standard Tickets ("Priority Access Tickets"). This does not ensure guaranteed entry and queuing may be needed in line with the capacity of the attraction.
3.2 Priority Access Tickets will entitle the Visitor to gain priority access as described at 3.1 during a specified time slot ("the Allocated Entry Time")
3.3 Visitors who miss the Allocated Entry Time are not guaranteed to receive priority access and will need to approach the ticket desk for assistance
3.4 Once purchased, Priority Access Tickets may not be transferred, assigned or resold to any third party
4. Time Specific Tickets
4.1 Time Specific Tickets entitle the Visitor to access within the timeslot specified when booking (e.g. after 5pm) if applicable
4.2 Visitors who miss the Allocated Entry Time are not guaranteed entry and will need to approach the ticket desk for assistance.
5. Multiple Attraction Passes/Sydney Big Ticket
5.1 Discount available when ticket purchased online 24 hours in advance
5.2 Ticket valid for 30 days from first attraction visit date
5.3 Tickets purchased on the same day of admission will be charged at full admission price
For full details of how to contact us by phone or email, please visit our contact page.