Frequently Asked Questions

General FAQs
Does it get busy in December / January school holidays?
I have print at home tickets, do I need to queue at the admissions / ticketing area?
I have collect at attraction tickets, do I need to queue at the admissions / ticketing area?
Can I leave and come back again?
How long can I stay at the Sydney Tower Eye?
When is the best time to visit?
What is the 4D cinema?
What items are not permitted on the Observation Deck?
I'm lost! Where do I find Sydney Tower Eye?
Can children visit the attraction without supervision?

Does it get busy in December / January school holidays?

Sydney Tower Eye is a popular attraction to visit in Sydney. Our busiest dates are 26 December to 10 January. During this period you should expect longer than usual waiting period.

We recommend booking online for priority entry, however wait times may still be longer than usual.

I have print at home tickets, do I need to queue at the admissions / ticketing area?

If you have print at home tickets (with a barcode) or have your tickets from another attraction, upon arrival at Sydney Tower Eye, please proceed straight through pink entrance doors to the left side of the admissions / ticketing desks, there is no need to queue at admissions.

You will queue at the 4D cinema and be given 3D glasses as you enter the show.

I have collect at attraction tickets, do I need to queue at the admissions / ticketing area?

If you have "collect at attraction" tickets, please queue in the line labelled "Pre-paid bookings and SKYWALK check in." If you are purchasing your tickets on the day please queue in the left hand queue labelled "Buy tickets for today."

Can I leave and come back again?

Sydney Tower Eye tickets are valid for one entry only. If you would like to return during the day/night please hold on to your 4D glasses which entitle you to return for just $10 within 7 days!

How long can I stay at the Sydney Tower Eye?

You are invited to stay on the Observation Deck as long as you like from your arrival through to regular closing time. The whole Sydney Tower Eye experience including 4D cinema will take you approximately 1 - 2 hours.

When is the best time to visit?

Please be aware that during weekends and peak times there is a potential wait time of over 2 hours to get to the Observation Deck. We recommend coming to visit at 9am to beat the rush!

What is the 4D cinema?

The 4D cinema is a complimentary experience included in the price of your admission to the Observation Deck. The show is about 4 minutes in length and starts every 5-10 minutes.

Please be advised that flashing lights and small water sprays are part of the experience. If you are sensitive to any effects please advise your Tower Host. 4D glasses are available in one size fits most.

What items are not permitted on the Observation Deck?

You will be required to go through security scan and metal detector before going into the lifts and accessing the Observation Deck.

Religious knives (or any other type of knife) are not permitted on the Observation Deck.

Luggage and bags over standard "carry on size" are not permitted. You are able to check any items larger than this with the Westfield concierge located on Retail Level

I'm lost! Where do I find Sydney Tower Eye?

We are located on Retail Level 5 of the Westfield Centre in CBD. The best way to access The Sydney Tower Eye is to enter the mall from the Market Street lifts to level 5. Immediately from exiting the lifts make 2 left turns and come to the end of the corridor and you will be at our admissions area.

For more information visit the Location and Getting Here page of this website.

Can children visit the attraction without supervision?

No. A child must enter the attraction with an adult (18 years and above) for safety reasons.

 

SKYWALK FAQs
What is SKYWALK?
Is SKYWALK an 'extreme' experience?
How old do I need to be to do a SKYWALK?
What is the adult to child ratio policy?
If I book a SKYWALK online, when should I turn up?
How often does SKYWALK run?
Can I have an alcoholic drink before doing a SKYWALK?
Are there any health requirements I should know about before doing a SKYWALK?
I'm in a wheelchair - can I still go out on SKYWALK?
Can I take my camera on the SKYWALK?
Do I need to wear special clothing?
Does the weather affect SKYWALK?
Can I bring my luggage?

What is SKYWALK?

SKYWALK gives guests the opportunity to step outside the internal Observation Deck and onto an external 360 degree walkway around the turret of Sydney Tower, including 2 spectacular glass-floor viewing platforms.

At exactly twice the height of the Sydney Harbour Bridge, SKYWALK is Sydney's highest viewing experience, offering the most amazing views across all of Sydney for up to 80kms in all directions. SKYWALK is one of Sydney's 'must do' experiences.

Is SKYWALK an 'extreme' experience?

Whilst undeniably offering an unrivalled thrill, SKYWALK is not an extreme experience designed just for adrenaline junkies. Thrillseekers certainly still get their kicks when taking a SKYWALK, but so does everyone else!

In fact, SKYWALK is regarded by many participants as being a serene, uplifting and informative experience - even by those who are afraid of heights. If you have any reservations about taking part in SKYWALK, we urge you to talk to our staff either at the ticket desk on arrival or up on the Observation Deck.

How old do I need to be to do a SKYWALK?

Child tickets are for ages 8 - 15 years.

Children must be 8 years or older to experience SKYWALK and must be accompanied by an adult.

Children 16 years and under MUST be accompanied by a paying adult.

Children 17 years and under MUST have signed parental permission.

What is the adult to child ratio policy?

Children 8-10 years old inclusive is 1 child:1 adult

Children 11-16 years old inclusive is 3 children:1 adult

Children 17 years can participate without an adult present but MUST have signed parental permission.

If I book a SKYWALK online, when should I turn up?

All pre-booked guests are required to arrive 1 hour prior to the timeslot selected during the online booking process.

Please note that on rare occasions during very busy periods, the walk may fall outside of the timeslot you select, but you will be notified of this on the ground level prior to heading up to the SKYWALK.

How often does SKYWALK run?

SKYWALK runs from 10:00am to 8:00pm Oct - April (last walk departs 8pm) and 10:00am to 7:00pm May - September (last walk departs 7pm).

Additional walks are occasionally added during busy periods and these will display as selectable options during the online booking process on days where they are being run.

Can I have an alcoholic drink before doing a SKYWALK?

Participants should not be under the influence of drugs (legal or illegal) or alcohol. To comply with operating regulations, all SKYWALK participants have to undergo a breath test and should have a blood alcohol reading of below 0.05%.

Participants who have a reading of 0.05% or above will not be permitted to participate in the SKYWALK.

Are there any health requirements I should know about before doing a SKYWALK?

Participants must sign a declaration form that states they do not suffer from any medical conditions that prevent you or any other participants from comfortably and safely completing the SKYWALK.

I'm in a wheelchair - can I still go out on SKYWALK?

Yes, you most certainly can. We do require advance notice for wheelchair SKYWALK guests though. Find out more information here.

UPDATE November 2016: Wheelchair walks are not available at this time. We will update the website when they are available again.

Can I take my camera on the SKYWALK?

Due to operating regulations, loose items such as mobile phones, cameras and camcorders are not permitted on the SKYWALK.

Free lockers are provided to keep your valuables secure. Our SKYGUIDES are trained and authorised to take photographs of guests on the SKYWALK, and guests can view and purchase photographs upon completion of the SKYWALK.

Do I need to wear special clothing?

Regulations require enclosed shoes with no open toes. Shoes should be flat, non-slip and offer support and grip.

All SKYWALK guests are also required to wear an all-in-one jump suit, which will be provided during the pre-walk safety briefing.

Participants with prescription glasses and sun-glasses will be provided with an attachment to secure them.

Does the weather affect SKYWALK?

SKYWALKS run in all weather conditions, except electrical storms and extremely high winds.

Wet weather return passes will be issued in the event of an extreme weather event that causes the closure of SKYWALK. Learn more about our Weather Promise here.

Can I bring my luggage?

Please note, for security reasons, we do not allow large suitcase up Sydney Tower to the Observation Deck. Only small shopping bags or hand luggage allowed.

You can leave your bags with Westfield's concierge service on level 6 for $5.

Please note: The operators of SKYWALK will not, to the extent permissible by law, be responsible for any loss, damage or injury suffered by you arising from any medical condition, physical or psychological.

 

Schools and Groups FAQs
How long should we spend in the attraction?
Where can we have lunch?
Can we pay on the day?
Where can we park the coach?
What is your student to teacher free ratio?
Can we bring our own food?
What is the SKYWALK age limit?
Do you have Risk Assessments for Schools and SKYWALK?

How long should we spend in the attraction?

We recommend allowing approximately 1 – 2 hours at The Sydney Tower Eye. Make sure you download the school resources to keep the kids busy learning and having fun during their trip!

Where can we have lunch?

There are no large areas for children to sit and eat at The Sydney Tower Eye. However, if you are looking for an area to sit to & eat lunch, a food court is located directly beneath us on level 5 of the Westfield shopping centre.

Alternatively if it is a nice day, Hyde Park is a 5 minute walk away and is a perfect spot to have a picnic lunch.

Can we pay on the day?

Payment cannot be made on the day. Payment is made in advance by school cheque or credit card. Students cannot pay individually. Please call 1-800-258-693 to organise your payment today.

Where can we park the coach?

Numerous bus and coach set down zones are located close to the Sydney Tower Eye, with the closest being on Castlereagh Street.

Please head to the City Of Sydney Bus and Coach Zone page for details or call 02 9265 9333 for more information.

What is your student to teacher free ratio?

Sydney Tower Eye provides free admission to teachers and adults supervising student groups at the following ratios:

- Pre-school (4+) 1:3
- K-2 Students 1:6
- Year 3-12 students 1:8
- Disabled students 1:1

Extra adults are at a cost of $17.50 per attraction.

Can we bring our own food?

Yes, you can bring your own food. However, Sydney Tower Eye does not have a café or a large area for kids to sit and eat. Other options are available close by, and are detailed above.

What is the SKYWALK age limit?

Children must be 8 years of age or older to participate on SKYWALK.

Do you have Risk Assessments for Schools and SKYWALK?

You can find the risk assessment on the Teacher Planning section of this website.